Change Is Good Even When You Don’t Achieve the Desired Results [Rose-Colored Glasses]

Change Is Good Even When You Don’t Achieve the Desired Results [Rose-Colored Glasses]

Does anyone care about incremental change? In my consulting practice, I see one challenge again and again at businesses large and small: Incremental improvements fail to excite people enough to motivate change. When a content process is suboptimal but not so broken as to undermine success, the anticipated pain of changing feels greater than the … Read more

Content Strategy – Not Content – Can Be Your Brand’s Competitive Advantage [Rose-Colored Glasses]

Content Strategy – Not Content – Can Be Your Brand’s Competitive Advantage [Rose-Colored Glasses]

A CMO recently asked if he could push back on a word I used in a webinar – a word that marketers tend to throw around a lot. I replied, “Sure, push away.” The word was strategy. I had talked a lot in the webinar about how the content itself provides no sustainable competitive advantage. … Read more

This Is Why No One Uses Your Content [Rose-Colored Glasses]

This Is Why No One Uses Your Content [Rose-Colored Glasses]

“Isn’t it obvious?” How many times have you asked this? That phrase often comes out when you realize some request or suggestion you thought you conveyed wasn’t acted on. This signal amplification bias (as psychologists call it) explains how most miscommunication happens. People routinely fail to realize how little they actually communicate to their colleagues. … Read more

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