Where Should Your Customer Journey Start? [Demand Gen Research]

Where Should Your Customer Journey Start? [Demand Gen Research]

B2B marketing teams face an increasingly complex challenge. When asking for more money and resources for activities that generate demand, they often hear, “We don’t have the budget for that.” Instead, teams get plenty of resources and budget to nurture leads, get them to salespeople, and develop content that speaks to solving X, Y, or … Read more

3 reasons why you need to embrace journey-centricity

3 reasons why you need to embrace journey-centricity

To earn loyalty, marketers should avoid pitfalls and shift to a journey-centric culture to ensure everyone remains focused on creating a great experience that retains customers. The ability to focus on customer journeys and reorient your organization around customer journeys is a great unlock for companies needing help progressing with their customer experience scores and … Read more

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